This Refund Policy explains how HUMANS handles cancellations, refunds, and related requests. It applies to purchases made through HUMANS. Nothing in this policy limits any mandatory statutory consumer rights you may have under applicable law.
If your order has not yet entered processing, we will make reasonable efforts to cancel it and prevent the charge or issue a refund. Because orders move quickly through preparation, we cannot guarantee that a cancellation request received after an order has entered processing will be possible.
Once an order has been prepared, processed, transferred to fulfillment, or shipped, cancellation may no longer be possible. In those cases, your rights depend on applicable law and the specific circumstances of the order.
Where legally permitted, products that have been opened, used, personalized, are of a hygienic nature, or are otherwise not suitable for return may be excluded from return. This does not affect your mandatory statutory rights as a consumer.
If you receive a damaged, incorrect, or defective order, please contact us promptly. Depending on the circumstances, we may offer:
We may request reasonable evidence, such as photos of the product and packaging, to assess your request.
For lost or significantly delayed orders, we will investigate with the carrier. Where a delay or non-delivery is caused by an incorrect address, delivery refusal, or failure to collect a package, your refund rights may be affected as permitted by applicable law.
Cancelling a subscription prevents future renewations. Renewals that have already been processed are evaluated based on the status of the order or service and applicable law, and are not automatically refundable.
If you believe you were charged in error, including a duplicate charge, please contact us with the relevant transaction details so we can investigate and resolve the issue.
Where a refund is approved, it will be returned to the original payment method where possible. Your bank or payment provider may take several additional business days to reflect the refund in your account.
HUMANS may refuse discretionary refunds in cases of suspected fraud or abuse. This does not limit any mandatory statutory rights you may have as a consumer.
This policy is provided in addition to, and does not limit, any mandatory statutory consumer rights you may have under the laws of your country of residence.
To request a cancellation or refund, contact us at support@thehumanshq.com.
Versión: 2026-09-01