Privacy Policy

Information We Collect

Contact data: full name, email, phone, shipping address, and country.

Transaction data: orders, subscriptions, transaction identifiers, payment status, refunds, and shipping information.

Technical data: IP address, browser, device, timestamps, session data, security logs, fraud prevention information, and, where applicable, referral or website interaction data.

Questionnaire information: we may collect responses you provide in the questionnaire, including wellness- or health-related information you choose to share. These responses are not clinical records or medical records of HUMANS.

How We Use Your Information

We use your information to:

• operate HUMANS;
• provide the questionnaire experience;
• offer general personalization;
• process orders, subscriptions, and payments;
• manage shipping and delivery;
• provide customer support;
• prevent fraud and maintain security;
• perform analytics and functional improvements where appropriate;
• comply with legal obligations; and
• handle legal claims.

AI Processing

Your questionnaire responses may be processed by automated systems and artificial intelligence to generate summaries, profiles, and other informational outputs as part of the HUMANS experience. These outputs are general and informational. The AI does not perform diagnosis, medical decision-making, or clinical treatment.

Payment Data

HUMANS does not intentionally store full card numbers or CVC codes. Payment information is processed by external payment providers under their own terms and security standards.

Service Providers

We work with service providers in categories such as:

• hosting and infrastructure;
• payment processors;
• ecommerce;
• communications;
• analytics;
• security and fraud prevention;
• fulfillment and shipping; and
• software providers.

These providers process information on our behalf only to help us operate HUMANS and in accordance with appropriate data protection terms.

International Transfers

Where your information is transferred to providers located in countries outside your own, we rely on appropriate safeguards as required by applicable law, such as standard contractual clauses or other valid transfer mechanisms.

Legal Bases (GDPR)

Where the GDPR applies, we process personal data on the following legal bases:

• performance of a contract or pre-contractual steps;
• compliance with legal obligations;
• our legitimate interests, where they do not override your rights;
• your consent, where applicable; and
• other valid lawful bases where relevant.

For sensitive health-related data, where required we rely on an appropriate lawful condition, including explicit consent where applicable.

Retention

We keep your information only for as long as reasonably necessary to operate HUMANS, provide our services, and meet our legal and regulatory obligations.

Security

We apply administrative, technical, and organizational safeguards to protect your information. No system is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your jurisdiction, you may have rights to:

• access your data;
• correct inaccurate data;
• delete your data;
• restrict processing;
• object to processing;
• receive your data in a portable format;
• withdraw consent where processing is based on consent; and
• complain to a supervisory authority.

To exercise these rights, contact us at support@thehumanshq.com.

Marketing

Promotional messages are subject to applicable consent and opt-out rules. You can opt out of marketing communications at any time. Transactional communications related to your orders and account are sent separately and are not marketing.

Cookies

We may use cookies and similar technologies for purposes such as operating the site, understanding usage, and security. You can manage cookies through your browser settings. Disabling some cookies may affect functionality.

Children

HUMANS is intended only for individuals 18 years and older. We do not knowingly collect information from anyone under 18.

Contact

For privacy questions or requests, contact us at support@thehumanshq.com.